Straightforward pricing.
No surprises.
Our standard rates apply to professional services and authorized work outside the scope of fixed-fee or recurring services.
Your Associated Agreement contains the Services and pricing specific to your organization. Where it does not state otherwise, these Standard Rates & Service Policies apply.
After-Hours & Emergency Services
Unless your Associated Agreement states otherwise, work requested outside Modern IT’s normal service hours is billed using the following multipliers applied to the applicable standard role rate.
After-hours Services are subject to resource availability and Customer authorization. Modern IT may decline non-emergency after-hours work where appropriate staffing is unavailable or the work would create unreasonable operational or security risk.
What to expect when work falls outside your recurring scope
Billable Service Time
Billable time includes time reasonably spent performing authorized work that is not included within a fixed-fee or recurring Service, whether remote or onsite. This may include preparation, troubleshooting, vendor coordination, documentation, change implementation, testing, telephone or manufacturer support, and Customer-caused waiting time or access delays.
Travel & Expenses
Unless your Associated Agreement states otherwise, travel time to and from Modern IT’s La Verne, California office for Customer-specific onsite work is billable at the applicable role rate. Customer is responsible for reasonable Customer-specific tolls, parking, shipping, freight, and other direct travel expenses. Airfare, lodging, meals, and other overnight travel expenses will be agreed as applicable.
Scheduled Work & Cancellations
Customer should provide reasonable advance notice when rescheduling onsite work, workshops, project sessions, or other reserved resources. Customer-caused delays, access restrictions, unavailable personnel, missed appointments, or other circumstances that prevent Modern IT from performing scheduled work may be billable at the applicable rate.
Projects & Out-of-Scope Requests
Projects, changes, and requests outside Customer’s recurring scope may be quoted separately or performed at the applicable standard rate with Customer authorization. Material scope changes may require a written change order and may affect schedule and cost.
Subscription pricing follows the publisher and the commitment you authorize.
Microsoft 365, Azure, cloud services, SaaS subscriptions, and other third-party products are priced according to the applicable publisher, distributor, subscription term, and Customer order.
Billing frequency does not necessarily equal commitment term. A subscription billed monthly may still carry an annual, multi-year, or other minimum financial commitment.
Subscription commitments, renewals, cancellation rights, transfers, Microsoft CSP/NCE obligations, and publisher-driven price changes are governed by the Master Services Agreement.
Read Microsoft & Cloud Subscription Terms →Rate Changes
Modern IT may update its standard service rates in accordance with the applicable Master Services Agreement and Associated Agreement. Publisher, distributor, tax, telecommunications, shipping, marketplace, cloud-consumption, licensing, currency, and other third-party price changes may be passed through when effective and are not considered a Modern IT-initiated service-rate increase.
Clear order. Clear expectations.
If these documents conflict, the Associated Agreement controls over the Master Services Agreement, and the Master Services Agreement controls over these Standard Rates & Service Policies.
View Master Services Agreement →